The ACSI® is the only national cross-industry measure of customer satisfaction that represents the U.S. economy.
As a proven predictor of financial performance, organizations from a wide range of diverse industries leverage the ACSI methodology to obtain science-based insights across the complete arc of the customer experience.
Touchstone Energy® helps its member cooperatives strengthen their relationships with their members. It is a national network of electric cooperatives across 46 states that provides research, communications resources, and employee training programs to help its member cooperatives better engage and serve their members. Cooperatives interested in getting an ACSI score or participating in other member satisfaction research should visit www.touchstoneenergy.com/acsi-research.]
MANDATORY DISCLAIMER (Level 1):
1 Compared to publicly measured energy utilities in the ACSI® survey of customers rating their own energy utility. Results based on data provided by [ABC COOPERATIVE], collected between [DATA COLLECTION PERIOD]. ACSI did not regulate the survey administration or sample size. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.
MANDATORY DISCLAIMER (Level 2):
1 Compared to publicly measured energy utilities in the ACSI® survey of customers rating their own energy utility. Results based on data collected between [DATA COLLECTION PERIOD]. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.
