Member Service

Ways to Pay

Automatic Bank Draft

Having your electric bill automatically drafted from a bank account saves time and ensures that your payment is not late. Payments are drafted on the payment due date. To sign up for CHELCO's bank draft program, fill out this form and submit it to any of our area offices.

Online Payments

Set up your account portal and take control of your CHELCO account. The online portal is available when you need it and allows you to safely make payments from your computer using your checking account or credit card (additional fee required) or set up automatic bank drafts.

MyCHELCO Mobile App

The MyCHELCO Mobile App makes access to your account easy whenever and wherever you need it. The app allows you to pay your bill, check energy usage, update contact information, monitor or report outages and more. Available in the Apple Store or Google Play.

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Kiosks

For your convenience, CHELCO has kiosks available at five of our area offices: DeFuniak Springs, Freeport, Santa Rosa Beach, Bluewater Bay and Auburn. Kiosks are available 24/7 and can accept cash, debit, or credit card payments (will incur a $2.50 fee per $500 increment).

Office Payments

We have six area offices available during normal business hours, Monday-Friday from 7:30 a.m. to 4 p.m., to accept payments or provide information on your account and other assistance.

Phone Payments

To make your monthly bill payment over the phone, please call (850) 892-2111, or toll-free at (800) 342-0990. (Debit/credit payments will incur a $2.50 fee per $500 increment) *We will never call you and ask for immediate payment over the phone. If this happens, call us immediately.

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Mail-In Payments

CHELCO uses a lock box service in Charlotte, North Carolina, for mail-in payments (cash accepted, but checks are preferred). You can mail your payment to CHELCO, PO Box 71281, Charlotte, NC, 28272-1281.

Drop Boxes

Each CHELCO office has a drop box located on the outside of the building. Available 24/7, you can come by at your convenience and drop your payment into the drop boxes at any time, day or night.

Payment Assistance

If you are struggling to pay your bill, call us before your bill becomes past due to discuss payment plans, or contact the Walton County Council on Aging at (850) 892-8165 and ask about Members Helping Members.