How to Report an Outage:
If you experience an outage, please call our offices any time of the day or night using our local numbers or toll-free numbers or the MyCHELCO App:
- To report an outage, call (850) 307-1211.
- To report an outage, call (800) 342-0990 toll-free.
- To report an outage, download the "MyCHELCO" app in the App Store or Google Play.
Give the office personnel your name and address. If you have a bill stub, give them your member number. If you cannot get through, please be patient and remember that many other members may be calling to report the outage. We value your phone calls because they allow us to track the size and severity of the outage.
.png)
Update your contact information
Be sure that CHELCO has your most up-to-date contact information on file, including phone number(s) and email address.
How Are Electrical Outages Restored?
When the power goes out, we expect it to be restored within a few hours. But when a major storm or natural disaster causes widespread damage, extended outages may result. Our line crews work long, hard hours to restore service safely to the greatest number of consumers in the shortest time possible. Here’s what’s going on if you find yourself in the dark:
