CHELCO offices will be closed Friday, July 4th. Regular business will resume on Monday, July 7, at 7:30 a.m. We will continue to monitor and respond to outages.
Additional Ways to Pay:
- Automatic Bank Draft - Having your electric bill automatically drafted from a bank account saves time and ensures that your payment is not late. Payments are drafted on the payment due date. To sign up for CHELCO's bank draft program, fill out this form and submit it to any of our area offices.
- Online Payments - Set up your account portal and take control of your CHELCO account. The online portal is available when you need it and allows you to safely make payments from your computer using your checking account or credit card (additional fee required) or set up automatic bank drafts.
- MyCHELCO Mobile App - The app makes access to your account easy whenever and wherever you need it. The app allows you to pay your bill, check energy usage, update contact information, monitor or report outages and more. Available in the Apple Store or Google Play.
- Kiosks - For your convenience, CHELCO has kiosks available at five of our area offices: DeFuniak Springs, Freeport, Santa Rosa Beach, Bluewater Bay and Auburn. Kiosks are available 24/7 and can accept cash, debit, or credit card payments (will incur a $2.50 fee per $500 increment).
- Phone Payments - To make your monthly bill payment over the phone, please call (850) 892-2111, or toll-free at (800) 342-0990. (Debit/credit payments will incur a $2.50 fee per $500 increment) *We will never call you and ask for immediate payment over the phone. If this happens, call us immediately.
- Mail-in Payments - CHELCO uses a lock box service in Birmingham, Alabama, for mail-in payments (cash accepted, but checks are preferred). You can mail your payment to CHELCO, PO Box 71281, Charlotte, NC, 28272-1281.
- Drop Boxes - Each CHELCO office has a drop box located on the outside of the building. Available 24/7, you can come by at your convenience and drop your payment into the drop boxes at any time, day or night.
- Payment Assistance - If you are struggling to pay your bill, call us before your bill becomes past due to discuss payment plans, or contact the Walton County Council on Aging at (850) 892-8165 and ask about Members Helping Members.
How to Report an Outage
If you experience an outage, please call our offices any time of the day or night using our local numbers or toll-free numbers or the MyCHELCO App:
- To report an outage, call (850) 307-1211.
- To report an outage, call (800) 342-0990 toll-free.
- To report an outage, download the "MyCHELCO" app in the App Store or Google Play.
Give the office personnel your name and address. If you have a bill stub, give them your member number. If you are unable to get through, please be patient and remember that many other members may be calling to report the outage. We value your phone calls because they allow us to track the size and severity of the outage.
Update your contact information
Be sure that CHELCO has your most up-to-date contact information on file, including phone number(s) and email address.
How Are Electrical Outages Restored?
When the power goes out, we expect it to be restored within a few hours. But when a major storm or natural disaster causes widespread damage, extended outages may result. Our line crews work long, hard hours to restore service safely to the greatest number of consumers in the shortest time possible. Here’s what’s going on if you find yourself in the dark:
